Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from RoveHound.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Before returning any item, please contact us first so we can provide return instructions. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include clear photos or videos of the issue.

After reviewing the request, we will provide an appropriate solution, which may include a replacement or refund.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may take additional time to process the refund.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We will do our best to help, but once an order has been processed or shipped, cancellation may no longer be possible.

Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned without the original packaging may not be eligible for a refund.

Contact

For any return or refund questions, please contact us through our store contact page.